All full priced By Bruno products are returnable for a full refund within 14 days of receiving the product so long as they are unworn with the tags attached. All items on our SALE page or marked down items are final sale and cannot be returned or exchanged (including any sitewide sales/ promotions we may have running) . At this time, we are unable to offer free returns. Please reach out to firstname.lastname@example.org to begin your return.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
International Return Policy
If you would like to return any items, please ship your unworn items back with the tags attached to the below address. Unfortunately, we are unable to offer free returns for international orders.
By Bruno Returns
ATTN: Your order #
226 Paterson Ave, East Rutherford
We do not offer exchanges. If you need to change your size, please submit a return and re-order the item in your correct size. Please keep in mind, we cannot hold or reserve any sizes and styles can sell out before your refund is issued. If you are needing to exchange for a different size or color, we suggest submitting your return and placing a new order right away to ensure you get the items you need.